Booking chat around the clock
Understands requests like “next week in the afternoon”, only offers times that are really free and replies in the customer's language.
Booking assistant for small businesses
Your customers book themselves.
Even at night and on weekends.
leanframe answers booking requests in the chat, books into your calendar, sends confirmations and reminders, and fills cancelled slots from the waitlist. You work instead of answering the phone.
No credit card. The trial ends on its own.
Salon AnnaAI assistant
Hi! I'm the digital assistant of Salon Anna. How can I help?
A haircut this week, ideally after 5 pm?
Sure! Thursday at 5:30 pm with Lisa or Friday at 6 pm with Anna are free.
Thursday works.
Book appointment
Women's haircut · Thu 5:30 pm · Lisa
Confirm booking
Ready in three steps
- 1
Sign up
Enter your business and industry. Services and opening hours come from a template; you just adjust them.
- 2
Share the link
Booking link or chat window on your website, Google profile and Instagram, plus a QR code for your shop. Every staff member gets their own link.
- 3
Bookings come in
The assistant books free times, the customer confirms with a button and gets an email with a calendar file. You see everything in the portal.
What leanframe takes off your plate
A calendar for the whole team
Everyone with their own hours and services. Day view with a column per staff member, drag to reschedule. Google, Outlook or iCloud are optional.
Regulars stay with their favourite
The assistant offers times with the usual staff member first. If they are fully booked, it suggests colleagues and the customer decides.
Reminders and self-service
Confirmation with a calendar file, reminders before the appointment and a link to reschedule or cancel, within your deadlines.
A waitlist that fills gaps
When a slot frees up, people on the waitlist get an offer automatically. Whoever confirms first gets it.
Tasks that sort themselves out
Callback requests and emails “for you” become tasks. If information is missing, the assistant emails the customer a question and adds the answer.
Offers, mentioned correctly
New customer discount, quiet mornings, promo code: the assistant only mentions your offers, checks the conditions and notes them on the appointment.
Assistant in the portal
“Move all of Friday's appointments to next week and let the customers know.” You see every change first and confirm with a click.
Made for businesses that run on appointments
Appointments in your shop, at the customer's or by phone: you set buffers, travel time and duration per service.
Pricing
Cancel monthly. All prices excl. VAT. For the first 14 days you can try everything in Plus, free of charge.
Basic
€39 / month
Chat, calendar and reminders for one person
- New customer chats: 100 / month
- Links to reschedule and cancel in emails
- Messages to your customers
- Service messages to customers: 50 / month
- Portal users: 2
- Staff with calendar: 1
- Assistant asks the customer
- Export as Excel, CSV and JSON
Popular
Standard
€79 / month
With email channel, assistant and waitlist for small teams
- Everything in Basic, plus:
- New customer chats: 400 / month
- Waitlist
- Rescheduling with the customer's choice
- Aftercare: reviews and follow-ups
- Service messages to customers: 300 / month
- WhatsApp channel
- Assistant answers emails in your own mailbox
- Own mailbox per staff member
- Learns from your edits
- Assistant in the portal
- Messages to the assistant: 500 / month
- Portal users: 5
- Staff with calendar: 3
- Offers and discounts in the chat
- Customers in your address book (caller ID)
Plus
€149 / month
For larger teams, with webhooks
- Everything in Standard, plus:
- New customer chats: 1,000 / month
- Questionnaires per service
- Service messages to customers: 1,000 / month
- Messages to the assistant: 1,000 / month
- Portal users: 15
- Staff with calendar: 10
- Webhooks to your own systems
Limit reached? Your business keeps running: a small buffer, plus add-on packs with one click or automatically (e.g. +100 chats for €15).
Frequently asked questions
Do I need Google Calendar?
No. leanframe has a built-in calendar. If you like, you can also connect Google, Outlook/Microsoft 365 or iCloud; appointments then appear there too, and private events count as busy.
What happens when I reach my plan limit?
Your business keeps running: there is a small buffer, and add-on packs can be bought with one click or automatically. Ongoing conversations, confirmations and reminders always continue.
Can customers choose a specific staff member?
Yes. Every staff member has their own calendar and a personal booking link. Regular customers are offered times with their usual staff member first; if they are busy, the assistant suggests colleagues.
Is the assistant an AI? Can it double-book?
Yes, it is an AI and says so. It only offers free times from your calendar, and the customer confirms every booking with a button. The database prevents double bookings.
How do I sign in? Is there a password?
No password: you enter your email address and receive a code and a link. You invite your staff yourself.
What happens after the trial?
You choose a plan, or the trial simply ends. Without a plan the chat stops taking new bookings; your data is kept for a while and deleted only after advance notice.
Can the assistant give discounts?
Only the offers you create in the portal, for example for new customers, certain weekdays or with a code. It checks the conditions when booking and notes the offer on the appointment. It never promises other discounts.
Can I export my data?
Yes, in every plan: customers, appointments and tasks as Excel, CSV or JSON. In the Plus plan, leanframe also reports new, rescheduled and cancelled appointments by webhook to your CRM or via Zapier, Make and n8n to other programs.
Is there a data processing agreement?
Yes. The data processing agreement under Art. 28 GDPR is part of the terms and applies on registration. The servers are in the EU; all sub-processors are listed publicly.
Less phone, more appointments.
Set up in ten minutes. 14 days free, no credit card.
Start your free trial