Features and plans

What leanframe can do, what each plan includes and which integrations are available. Try everything in Plus for the first 14 days, free and without a credit card.

Plans compared

All prices excl. VAT, cancel monthly.

All features in detail

Booking and customers

• Built-in calendar: Week, day and team view, drag appointments, opening hours, holidays, recurring breaks, public holidays per region. (In every plan)
• Confirmation and reminder: By email with calendar file, up to two reminders; unlimited. (In every plan)
• Share the chat: Link, QR code, poster, window for your website, personal link per staff member. (In every plan)
• Self-booking page: Booking page without chat: choose service, person, day and time; same confirmation and links as the chat. (In every plan)
• Customer list: Customer file with appointments, chats and emails, merge duplicates, GDPR access and deletion. (In every plan)
• Booking chat for your customers: Around the clock: understands free wording, only offers free times, books, reschedules and cancels. (Basic, Standard, Plus)
• New customer chats: New conversations with customers per month (chat and email). Ongoing conversations, confirmations and reminders do not count. (Basic, Standard, Plus)
• Links to reschedule and cancel in emails: Customers reschedule or cancel themselves, within your deadlines. (Basic, Standard, Plus)
• Waitlist: If nothing is free, customers join the waitlist and automatically get an offer when a slot opens up. (Standard, Plus)
• Rescheduling with the customer's choice: You suggest times, the customer chooses by link; the times stay reserved meanwhile. (Standard, Plus)
• Aftercare: reviews and follow-ups: After the appointment a short email asking for a review (your Google link, the same for everyone), later a reminder to book again with a link to the booking page. Only with the customer's consent, unsubscribe with one click. (Standard, Plus)
• Questionnaires per service: Questions before the appointment, e.g. hair length or wishes: when booking, in the chat or via the link in the confirmation; shown on the appointment and in the customer file, with a reminder if still open. (Plus)
• Messages to your customers: Service messages to one or many customers, e.g. when you are ill; with preview. (Basic, Standard, Plus)
• Service messages to customers: Per month. Confirmations and reminders for appointments do not count and are unlimited. (Basic, Standard, Plus)
• WhatsApp channel: Customers message your WhatsApp Business number, the assistant replies, books, reschedules and cancels. Confirmations and reminders via WhatsApp only with the customer's consent; Meta bills template fees directly to you. (Standard, Plus)

Email

• Assistant answers emails in your own mailbox: The assistant answers and books from appointment emails, on its own or as a draft for approval; sign in with Google, Microsoft or password. (Standard, Plus)
• Own mailbox per staff member: Staff connect their own mailbox; appointments go to them. (Standard, Plus)
• Learns from your edits: Replies in the tone of your business, per staff member and customer. (Standard, Plus)

Team and portal

• Notifications: Email on booking, cancellation and rescheduling, daily summary in the morning; per person. (In every plan)
• Insights: Appointments, bookings outside opening hours, phone time saved, where chats come from. (In every plan)
• Assistant in the portal: Questions and tasks in your own words (“move all of Friday's appointments”), with preview and click. (Standard, Plus)
• Messages to the assistant: Per month, for the whole team. (Standard, Plus)
• Portal users: People with their own portal login. (Basic, Standard, Plus)
• Staff with calendar: People customers book with, each with their own hours and services. (Basic, Standard, Plus)

Tasks and offers

• Tasks: Callback requests, emails “for you” and your own to-dos with due date, owner and time slot in the calendar. (In every plan)
• Assistant asks the customer: For a task, the assistant writes a question by email and records the answer. (Basic, Standard, Plus)
• Offers and discounts in the chat: Only your offers, with conditions (period, weekdays, new customers, code), noted on the appointment. (Standard, Plus)

Integrations

• Google, Outlook and iCloud calendars: Appointments appear there, private events count as busy. (In every plan)
• Customers in your address book (caller ID): Customers appear as contacts in the group “leanframe” in iCloud, Google Contacts and Outlook will follow; your phone shows the name when they call. One way only; deleted customers disappear there too. (Standard, Plus)
• Export as Excel, CSV and JSON: Customers, appointments and tasks to work with. (Basic, Standard, Plus)
• Webhooks to your own systems: Report appointments to CRM, Zapier, Make or n8n; signed. (Plus)

Integrations

• Calendar: Google Calendar, Outlook / Microsoft 365, Apple iCloud: appointments appear there, private events count as busy.
• Mailbox: Gmail, Microsoft 365 / Outlook.com, iCloud, GMX, WEB.DE, IONOS, T-Online and any IMAP/SMTP mailbox.
• Address book: Customers as contacts in iCloud (group “leanframe”), Google Contacts and Outlook / Microsoft 365 will follow: your phone shows the name when they call. One way only; deleted customers disappear there too.
• Export: Customers, appointments and tasks as Excel, CSV or JSON.
• Webhooks: Appointment booked, rescheduled, cancelled, completed: signed, to your CRM or via Zapier, Make and n8n to other programs.
• Website: Chat window on your site, link, QR code, Google Business Profile, Instagram.

Add-ons

Reached a limit? Your business keeps running: there is a small buffer, plus add-ons with one click or automatically. They apply until the end of the month.

• 100 extra customer chats: €15
• 500 extra assistant messages: €10
• 200 extra service messages: €5